Privacy Policy

Privacy Policy for TechieTools

Effective Date: 01/01/2013

At TechieTools (accessible from https://techietools.com.au), we take your privacy seriously. This policy explains how we collect, use, and protect your information when you browse our site, purchase industrial machinery, or request technical support.

1. Who We Are

Our website address is: https://techietools.com.au. We are a specialist provider of laser cutting systems, CNC routers, and industrial consumables, serving businesses and educational institutions across Australia.

2. Information We Collect

We collect information to provide a better experience and fulfill your orders:

  • Contact Information: Name, email address, phone number, and business name when you fill out a “Request a Quote” or “Contact Us” form.
  • Transaction Data: If you purchase consumables or machinery, we collect billing and shipping addresses. Note: We do not store full credit card numbers on our servers; payments are processed via secure third-party gateways.
  • Technical Data: IP addresses, browser types, and cookies to help with site functionality and spam detection.
  • Educational Details: Information related to school or NESA curriculum requirements if provided during a consultation.

3. How We Use Your Data

We use your information to:

  • Process and deliver your orders for machines and consumables.
  • Provide technical support, training, and warranty services.
  • Send quotes and product updates (you can opt-out of marketing at any time).
  • Improve our website and ensure a secure browsing experience.

4. Cookies

  • Functionality: We use cookies to remember your preferences and “Remember Me” login details (standard duration is 2 weeks).
  • Shopping Cart: Cookies are used to keep track of items in your cart while you browse.
  • Analytics: We may use cookies to understand how visitors interact with our site to improve our product layouts.

5. Third-Party Sharing

We do not sell your data. However, we share information with trusted partners to run our business:

  • Prytec Solutions: As our primary partner, data may be shared for warranty registrations and high-level technical support.
  • Shipping Partners: To deliver your machines and consumables.
  • Payment Processors: To securely handle transactions.
  • Spam Detection: Visitor inquiries may be checked through automated spam detection services.

6. Data Retention

  • Account Info: We store personal information provided in user profiles for as long as the account is active.
  • Transaction Records: Financial and order records are kept for the period required by Australian tax law.
  • Inquiries: General contact form submissions are kept for a reasonable period to provide ongoing customer service.

7. Your Rights

Under Australian Privacy Principles, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request that we correct or erase any personal data (excluding data we must keep for legal, administrative, or security purposes).
  • Withdraw consent for marketing communications.

8. Contact Us

For any questions regarding this policy or your data, please contact us:

  • Email: info@techietools.com.au
  • Phone: 0490 048 307
  • Address: Unit 30/6 Abbott Road, Seven Hills, NSW 2147